Contact Us
Address
The Anchorage Centre
Chapel St
Tavistock
Devon
PL19 8AG
Contact Us Form for General Enquiries
How to make a complaint
Complaints should be raised within 3 months of the matter in question. Complaints should be directed to:
The General Manger
Tavistock Area Support Services (TASS)
The Anchorage Centre
Chapel Street
Tavistock
Devon
PL19 8AG
MAKING A COMPLAINT
All complaints should be addressed to the General Manager.
The written complaint is logged and passed to the Board of Directors at the next meeting after the complaint has been received. The complaint is investigated and responded to within 28 days: you will receive a response in writing. If you are not satisfied with the response, you may appeal to the Chairperson of the Board of Directors within 14 days of receiving the written reply.
The Board of Directors will meet within 28 days. You will be informed of the outcome, in writing, as soon as possible. The decision of the Chairperson of the Board of Directors will be the final internal stage of the Complaints Procedure.
